Order Confirmation

Once you have placed your order you will be presented with an order confirmation screen detailing what you have bought, how much it cost and delivery options. At this time you will also be sent a confirmation by email re-stating the details for your records. This email does not however indicate that your order has been or begun to be processed or a confirmation of contract of purchase.

Once we have processed your order you will receive a second email from us detailing what you have purchased and confirming that your order has been processed. We will also inform you of your tracking reference number. By clicking on the tracking reference link you will be taken to the courier's website where you can see the progress of your delivery.

Delivery options

Depending on your country and location, we offer 5 shipping methods:






Prices for shipping depend on your location. Enter your full address when making an order to see available shipping methods, costs and expected delivery time.

Where we deliver

We deliver worldwide to most major countries. Please check if your country is in our list when making and order. If your country is not in our list, please contact our support team and they will help you with your delivery options.

For orders to Brazil a Cadastro de Pessoas Físicas (CPF) is needed to process your order.

Customs and Imports Charges

If you order goods from our site for delivery outside Bulgaria, they may be subject to import duties and taxes which will be levied when the order reaches the delivery address. You will be responsible for payment of any such import duties and taxes. We have no control over these charges and cannot predict their amount. For further information please contact your local customs office before placing your order.