Frequently Asked Questions

How do i pay on Rentmen Store? We accept all major credit and debit cards as well as payment in Bitcoin (Visa, MasterCard, Diners, Discover, American Express). No credit card? We accept PrePaid credit cards. You can purchase a Prepaid Visa or MasterCard at convenience stores or at your local bank.

When will you charge my account/credit card?

The amount will be charged at the time of shipment, which will take place up to a couple of days after the order confirmation. You will receive an a email confirming shipment.

Are online purchases safe?

Rentmen Store - Payment Security Your payment information and personal information is our FIRST priority! %sitename% Our online store’s payments are encrypted and secure. We do not save any payment information. All payment information between your browser and our server uses 256 bit SSL encryption to guarantee your privacy.

Statement Information

Transactions will appear as "name" on your bank statement.

My payment has not been accepted, why not?

There may be various reasons why your payment has not been accepted. Double check the credit card you entered at the time of placing the order, such as expiry date, card type and number. Also note our billing office is based in Europe, so you must use a credit card that allows international transactions (most major credit cards do). You can call your bank to double check. If any processing problem still persists, please contact Customer Service.

What is a cvv/cvc code?

The CCV (Credit Card Verification code) is a 3 or 4 number code on the back of your credit card which is necessary for increasing the security of the transaction.

Delivery Information

We deliver worldwide to most major countries. Please check if your country in in our list. If your country is not in our list, please contact our support team and they will help you with your delivery options.