While we’re sure you’ll be happy with what you’ve ordered, we understand that sometimes you might have second thoughts, which is why we offer a 14-day returns policy. Please note that all delivery costs are not refundable, and you will be responsible for covering costs to return your item(s). To make a return or request a refund or exchange, please follow the instructions we will send you after submit your ''Request a Return'' or "Request a Exchange." We will respond within 24 hours of normal business hours: Monday - Friday 10:00 - 18:00, Central European time zone (GMT+1)