Terms of Service

website and all of its content, including, but not limited to, its software or HTML code, scripts, text, artwork, photographs, images, video, and audio are the intellectual property of . All content is provided by as a service to its current and prospective customers and may be used for personal information and product ordering purposes and non-commercial use only.

All contents of the website; including texts, photographs, graphics, images, icons, technology, software, links and other content as well as graphic design and source code, are the intellectual property of . Therefore, it can not be transferred to the User any right to exploit them beyond what is strictly necessary for the proper use of the Site.

Any unauthorized copying, alteration, distribution, transmission, performance, display, or other use of these materials is prohibited.

Trademarks and intellectual property

Reproduction or misuse of any trademarks and logos on website is strictly prohibited and remain the intellectual property of RentM Media GmbH and its affiliated suppliers. and its affiliated suppliers retain all rights regarding their trademarks, trade names, brand names and trade dress. These marks, names or trade dress, and all associated logos or images, and/or common law trademarks are registered and protected by local and international laws and treaties. No license to the use of such marks, names or trade dress is granted to you under these terms and conditions or by your use of ’s website. Your misuse of the trademarks displayed on thewebsite is strictly prohibited.

Your rights

As a customer of you have the right to expect that:

  1. Any products you order through will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this site;

  2. Certain remedies will be followed if a product is agreed to be defective;

  3. You have the choice to a full refund or a store credit if a defective product is unable to be repaired or replaced.

Your activity

As an account holder at you agree that you will be personally responsible for your use of your account and for all of your communication and activity on and pursuant to this website. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated our terms and conditions, we may deny you access to this website on a temporary or permanent basis.

Registration

To use some of the services or features made available to you on this website, you will need to register. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please notify us immediately.

Order approval

After you place your order, you will be sent an email confirming that it has been received and your credit card has been charged.

Your card is debited at the time you submitted your order on our website. If your order has not been approved you will be notified immediately via our website.

product is made to order and we aim to manufacture and ship any orders received within a maximum of 2 weeks time.

In the rare instance that your order is approved but the components needed to manufacture any of the items you have ordered are not available, we will contact you immediately by phone or email to arrange for a full refund or product exchange if preferred. Unless you cancel your order, acceptance of your order and completion of the contract between you and will be completed when we email you to confirm the goods have been dispatched. RenMen.Store's website and communication is always conducted in English and therefore the final sale contract will also be in English.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria.

Cancellation by us

At we will do our best to ensure your order is fulfilled. However, we reserve the right to cancel the order if one or other of the following circumstances apply:

  • we do not have sufficient stock to deliver the goods you have ordered.

  • we do not have sufficient stock of components to manufacture the goods you have ordered.

  • we do not deliver to your area or country

In the event of cancellation, we will contact you by e-mail, or phone within 24 hours of receiving your order. If we cannot fulfil the order we will re-credit your account immediately. will re-credit your account for the value of the goods and shipping only. does not reimburse any bank charges you may have incurred in the transaction.

Please note card refunds may take up to 10 business days for your bank to complete depending on their processing time. This can vary greatly between card issuers and unfortunately we are unable to influence this.

Cancellation by you

product is generally made to order and we aim to ship any orders received within a maximum of 2 business days. If you contact us and the order has already shipped we cannot cancel the order. However if the order has not been shipped will happily cancel the order and credit your account. We do, however, sometimes carry stock of limited products and will be able to ship immediately.

To cancel your order before it is shipped, we encourage you to contact us as soon as possible after completing the order, in case your order items are in stock and available for immediate delivery.

Delivery

RentMen.Strore product is made to order. We aim to dispatch orders within 2-4 business days. Customers should expect the maximum total delivery time to be up to 4 business days for some international orders. These timelines include manufacturing timem plus postal/courier delivery time to your location. If possible, we will always do our best to manufacture your goods as soon as possible so that it will arrive sooner.

In the event an order cannot be fulfilled within our expected manufacturing schedule, will contact you immediately to arrange an alternative product or refund.

cannot be held responsible for circumstances out of our control. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. cannot be held responsible for any delays caused by destination customs clearance processes. See our Delivery Information section for more information of delivery timeframes.